140+ workers across 50+ mine sites
Frontline Equipment Maintenance is a specialist industrial repair and maintenance provider for the mining sector, with over 60 years of combined industry experience. The company mobilises 140+ workers across more than 50 mine sites in Queensland, New South Wales, and the Northern Territory.
The challenge
At that scale, compliance management via spreadsheets was a constant source of operational friction. Tracking expiries across a large, distributed workforce meant someone was always chasing paperwork — and occasionally losing the race.
Gate turnarounds were the visible symptom: a worker turned away because a ticket had quietly expired, or an induction hadn’t been recorded correctly for a particular site. Each turnaround meant lost billable time, administrative scrambling, and a conversation nobody wanted to have with the client.
Beyond the turnarounds, the reporting burden was significant. Producing compliance reports before weekly deadlines required pulling data from multiple sources, manually, every time.
Even minor oversights had substantial consequences in our environment.
The solution
Frontline consolidated their compliance management into a single platform.
The shift brought:
- Centralised tracking for personnel and vehicles, with proactive alerts firing before anything expired
- Mobile-first scheduling replacing the spreadsheet-based system that had grown beyond its limits
- Automated compliance reporting eliminating the weekly manual consolidation process
- Targeted communications — SMS and email alerts going to the right people, not everyone
- Real-time document access across the team, from any device
The results
Task completion time dropped from five minutes to two. The team can access everything from a phone — no remote logins, no laptop required for a roster question on a weekend.
- 6 hours returned per week — time previously spent on manual compliance administration
- No recorded gate turnarounds from internal error over a 3–4 year period (figures collected 2025)
- 3× faster reporting — compliance reports now delivered before weekly deadlines, not after
I can be fishing on a Saturday and answer a roster question in seconds on my phone.
What it made possible
The operational savings weren’t just about the hours. Getting compliance administration under control freed the team to focus on the things that actually grow the business: building client relationships, improving site processes, and spending more time with their people.
It’s not just the product. It’s what it lets us do elsewhere — grow, improve relationships, and spend more time with our people.
