CONTRACTOR MANAGEMENT & PROJECT ONBOARDING SOLUTIONS

CONTRACTOR WORKFORCE MANAGEMENT

LARGE SCALE PROJECT ONBOARDING

INTEGRATED ELEARNING SYSTEM SOLUTIONS

PIAGO

FAQs

GETTING STARTED

Do you offer a free trial?

GO! Site Ready is a subscription service. Once you subscribe, your first month is complimentary! Should you decide that GO! Site Ready is not suited to your needs, simply cancel your subscription within that first month and no charges will apply. If you fail to cancel your subscription within the first month, the standard monthly fee will be charged to your account.

There is no lock in contracts with GO! Site Ready. You can cancel your subscription at any time.

GO! Site Approved is delivered under a Service Level Agreement. Please contact us directly and we will be happy to arrange a live demonstration with one of our experts.

How much does it cost?

Please visit our Products pages to view the pricing structures for GO! Site Ready & GO! Site Approved.

GO! Site Learn is a complimentary inclusion when you purchase either GO! Site Ready or GO! Site Approved

Can I customise the software with my company branding?

Yes. GO! Site Ready can be customised with company logo and brand colours on our 12 month subscription plan.

GO! Site Approved can be customised with company logo and brand colours.

TRAINING & SUPPORT

What training is provided?

GO! Site Ready subscriptions come with a complimentary one hour training session with one of our PIAGO experts. They will talk you through all aspects of setting up your account and employees through to requesting and submitting documents for approval.

GO! Site Ready also comes with a clear, step-by-step user guide which will be sent to you upon confirmation of your subscription.

GO! Site Approved Service Level Agreements include a one hour training session with one of our PIAGO experts. Clients also have the option of purchasing a training package where multiple users need to be trained on the system.

GO! Site Approved also comes with a clear, step-by-step user guide which will be sent to you upon confirmation of your subscription.

What type of support is provided?

PIAGO offers Technical Support for all our products.

GO! Site Ready customers can avail of our online guides and resources for any troubleshooting assistance required. If further assistance is required, clients can log any queries or requests through our secure online portal. All queries will be responded to within 24 hours.

GO! Site Approved Service Level Agreements include bespoke technical support arrangements tailored to your needs.

Our team is available to assist with any queries during business hours on 1300 955 838.

TECHNICAL & DATA

Can I use my mobile?

Yes. All PIAGO products have been developed to work seamlessly between devices (MACs, PCs, mobiles and tablets).

Is an internet connection required to use the software?

Yes. GO! Site Ready & GO! Site Approved are real-time record systems. An internet connection is required to view, update and save information.

Where and how is my data stored?

As an Australian company, all of our servers are located in Australia. NO information is stored offshore.

Each client database has its information replicated to a back-up database in real time. Daily backups are made of these databases. GO! Site Approved clients have the option expand this backup process if required.

Am I sharing a database with other PIAGO clients?

No. Each client has their own seperate database.

GO! Site Approved clients also have the option to have their database stored on a separate server if required.

Can I obtain a copy of my data?

You own your data. At any time you can request an export of your data and PIAGO will ensure it is delivered as quickly and securely as possible.

ABOUT PIAGO

Where are you based?

PIAGO is an Australian owned and operated company based in Brisbane, Queensland, Australia.

Where is your technical support team located?

All of our employees are based in Brisbane, Queensland, Australia. If you call or email us at any time, you will be speaking directly with one of our team members in Brisbane.

Get in Touch

Call us

1300 955 838