Product FAQ’s
At PIAGO we make tangible impact on your business, your contractors and your clients. We do this with our common sense software solutions which drives more efficient workforces, effective document processes and administrative efficiency.
Everybody deserves to be outstanding. We work to elevate businesses with our resource and asset management software, creating confidence, control and the ability to scale.
PIAGO’s smart and agile GO! Site suite of tools positions businesses and organisations as the outstanding choice across industry every time.
Do You Offer a Free Trial?
Pricing structures can be found on the GO! Site Ready & GO! Site Approved pages. GO! Site Learn is a complimentary inclusion when either GO! Site Ready or GO! Site Approved are purchased.
How Much Does it Cost?
Please visit our Products pages to view the pricing structures for GO! Site Ready & GO! Site Approved. GO! Site Learn is a complimentary inclusion when you purchase either GO! Site Ready or GO! Site Approved
Can I Customise the Software With My Company Branding?
Yes. GO! Site Ready can be customised with your company logo and brand colours on our 12-month subscription plan. GO! Site Approved can be customised with your company logo and brand colours.
What Training Is Provided
When you subscribe to GO! Site Ready, you’ll benefit from a complimentary one-hour training session with a PIAGO expert, who will guide you through everything to set up your platform. Similarly, GO! Site Approved subscriptions include a one-hour training session to help you maximize the system’s potential. For teams needing broader instruction, we offer tailored training packages designed to equip multiple users with comprehensive system knowledge. Each subscription also comes with a clear, step-by-step user guide upon confirmation, providing you with an additional resource to navigate the system with ease.
What Type Of Support Is Provided?
PIAGO provides comprehensive technical support for all our products. For GO! Site Ready users, we offer extensive online guides and resources for self-help troubleshooting. Should you need more in-depth assistance, you can submit queries or requests via support@piago.com.au
, with a guaranteed response within 24 hours. GO! Site Approved customers benefit from custom technical support arrangements, as outlined in your Service Level Agreement, ensuring support is tailored to your specific needs. ur dedicated team is ready to assist you with any queries during business hours at 1300 955 838, ensuring you have the support you need, when you need it.
Can I Use My Mobile?
Yes. All PIAGO products have been developed to work seamlessly between devices (MACs, PCs, mobiles and tablets).
Is An Internet Connection Required To Use Software?
Yes. GO! Site Ready & GO! Site Approved are real-time record systems. An internet connection is required to view, update and save information.
Where And How Is My Data Stored?
As an Australian company, all of our servers are located in Australia. NO information is stored offshore. Each client database has its information replicated to a backup database in real-time. Daily backups are made of these databases. GO! Site Approved clients have the option to expand this backup process if required.
Am I sharing A Database With Other PIAGO Clients?
No. Each client has their own seperate database.
GO! Site Approved clients also have the option to have their database stored on a separate server if required.
Can I Obtain A Copy Of My Data?
You own your data. At any time you can request an export of your data and PIAGO will ensure it is delivered as quickly and securely as possible.
Where Are You Based?
PIAGO is an Australian owned and operated company based in Brisbane, Queensland, Australia.
Where Is Your Technical Support Team Located?
When you contact us via phone or email, you’ll be connected directly with one of our Brisbane-based team members.